Date:  July 17th, 2015
Job Title:  IT Specialist
Department:  Information Technology
Reports to:  IT Manager
Effective:  August 2015
Exemption Status: Exempt
Location:  Madison, WI
Compensation:  $32,200 - $43,800, commensurate with directly relevant experience

Applicants must apply via our website. Resumes sent from Indeed or LinkedIn will not be reviewed.

Nature and Scope

Filament Games is seeking a talented IT Specialist to help us deliver technology solutions that solve challenging learning problems for our customers. Filament has a number of internal technology drivers that make it an exciting place to do IT:

  • Our developers target a wide array of platforms and technologies, so IT must be able to quickly adopt new types of hardware and software into the organization quickly.
  • We have a diverse set of both home-grown and off-the-shelf hardware and software solutions to build and test our games. The complexity of these systems has and will continue to grow over time.

This position reports the IT Manager and has no direct reports. As the company grows this may change. Ideal candidates will have the ability to grow with the opportunity.

Authority, Responsibility, & Relationships

Authority

  • Enforce IT policies

Responsibilities

  • Perform routine maintenance on all hardware including servers, networking equipment, workstations, and mobile devices
  • Configure new hardware and software
  • Troubleshoot hardware, software, and network issues as they arise
  • Maintain user accounts
  • Occasional travel to set up equipment for presentations

 Relationships

  • Reports to: IT Manager
  • Direct Reports: None currently
  • Coordinates Activity with: All Staff

Measures of Success

  • Problem reports are routinely investigated within 1 business day
  • Changes are made with diligence and care
  • Changes rarely result in unplanned downtime

Requirements

Experience

  • High school diploma or GED
  • 1 year experience troubleshooting server or workstation hardware

Required Skills

  • Ability to handle and prioritize multiple tasks
  • Strong knowledge of fundamental networking concepts
  • Ability to climb around and under a desk or server rack to install computer/network/monitor cables, etc.
  • Familiar with Linux
  • Proficient with Windows 7
  • Proficient with Mac OSX

Personal Characteristics

  • Highly adaptable
  • Self-directed
  • Detail oriented

Desired Skills

  • Passion for learning and learning games
  • Familiarity with IP telephony

 About Filament Games

Filament Games is a game production studio that creates digital learning games and interactives. Our mission is to deliver best-in-class teaching solutions that foster 21st-century skills through experiential learning. We believe that games are a powerful way to engage and inspire learners, and we approach game design by translating learning objectives directly into meaningful gameplay mechanics and playful curriculum materials.

 Benefits: Filament Games is an awesome place to work. Why?

  • Our team is a creative, interdisciplinary group of people who are making a difference. Through innovative educational games we’re working to modernize education and revolutionize learning!
  • We believe that the best work – and the best life – comes from a healthy balance between work and play, discipline, and fun. Our office culture reflects this. For example, we have flexible work hours, LAN nights, grill outs, sketch comedy classes, Show-n-Tells, and the occasional paintball battle.
  • Our stylish office is located on the top floor of 316 West Washington, and offers stunning views of the heart of downtown Madison, a lively city with a world-class university, burgeoning tech industry and beautiful state capitol. Downtown Madison is a vibrant, active urban center with fun weekly events like Concert on the Square and the Farmer’s Market, and offers access to a variety of eclectic restaurants, music venues, and the best of Madison’s nightlife.
  • Filament offers a competitive benefits package, including health/dental/vision care, short & long term disability, a Flexible Spending Account, 401k retirement plan, subsidized bus fare, discounted gym membership, discounted parking, generous paid time off and extended holidays including a paid Christmas break!

To apply please visit our Careers website at https://filamentgames.bamboohr.com/jobs/ and click on the position that you would like to apply for.

Please note: Specific information or materials are requested for some job postings. Be sure to include the requested information, or your application will not be reviewed.

 Applicants will be considered for positions on the basis of qualifications and ability to perform the job for which they are applying without regard to race, religion, creed, sex, age, residency, national origin, disability, sexual orientation, marital status, or physical appearance. Minorities are encouraged to apply

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